Terms and Conditions and Delivery Information
Description of Goods
Visual representations and descriptions on the web page are as accurate as possible, however as all the items in the Anna-Lisa Smith collection are small scale production and hand cut/sewn there may be some very small variation in design between each product.
All UK delivery is free of charge. We send our parcels via Royal Mail Special Delivery/Signed for, UPS or Parcelforce. All items are fully tracked and you will be sent a tracking number so you know exactly when your item will arrive. Please note delivery times by courier companies are within normal working hours, 9-5, Monday to Friday. If a Saturday delivery is required please call the studio and for an extra charge we can arrange this for you. Once an order is placed we aim to dispatch within 5 working days (Monday to Friday only). Delivery is normally next working day after dispatch but please allow up to 5 working days for delivery. If you need your items sooner please email firstname.lastname@example.org or ring on +44 (0)7730350855 and we will try to help.
For EU customers the delivery charge is £15 and £30 for the Rest of the World. EU delivery is 2-3 days from dispatch and Rest of the World is 3-5 days. Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. if you have not received your order within 7 working days from placing your order please contact our customer service team at email@example.com to investigate this.
Making a Purchase
All goods are sold subject to availability. All online payments are processed by Pay Pal which is a safe and secure method of payment. Anna-Lisa Smith does not store any of your credit card details on the site.
No orders will be sent until the payment has cleared. All items remain the property of Anna-Lisa Smith until paid for.
Duties and Import tax
All non UK purchasers are responsible for any duties and/ or taxes incurred at the point of entry into the destination country.
To our knowledge Anna-Lisa Smith will never dispatch damaged or faulty goods. Should you receive goods that have been damaged in transit please deal with the carrier where ever possible. Retain all relevant information and never sign for a damaged package, unless you clearly state on the delivery note the state it has reached you in. Please notify Anna-Lisa Smith by email of any damaged goods.
Refunds and Exchanges
Anna-Lisa Smith wants you to be delighted with your item and strives to produce the highest quality of product. In the case of customer dissatisfaction please contact the company via email within a week of receiving the goods and your request will be dealt with.
Anna-Lisa Smith operates a 30 day full refund policy to give the customer complete peace of mind when making the purchase. However no refunds will be made if the products have been used or are not in the same state as when it was dispatched. Post and packaging are non refundable unless the goods are faulty.
If returning faulty or goods for exchange please gain proof of postage as any product lost in transit will remain your responsibility and cannot be held accountable to Anna-Lisa Smith. Once the returned items have been received they will be inspected and a full refund will be given within a certain amount of days. Please return items to Anna-Lisa Smith,14 Binn Road, Marsden, West Yorkshire, England, HD76HF
Orders can be cancelled within 5 days of making an order.
Cancellations must be received in writing via email to firstname.lastname@example.org
Upon entering this site you acknowledge and agree that all images, products, text, photography and the aesthetic of the site and branding are protected by copyright to Anna-Lisa Smith.